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Home > Customer-Profile-and-Retention

Metro has more than 10,000 registered and 40,000 unregistered brand loyal individual customers.

In addition to the above there are various prestigious foreign institutional customers who always prefer Metro over any other brand for their Footwear needs. Some of these customers are:

• British High Commissioner
• High Commissioner of France
• High Commissioner for Mauritius
• Danish Demining Group representatives
• Embassy of the Republic of Turkey Office of the Military Attach
• Other Embassys and High Commissions Staff

In order to ensure customer retention we work for their satisfaction through quality assurance and customer care. For quality assurance we strictly check each and every item of our product before delivery at our outlets. To achieve customer satisfaction we have established a customer care department whose main functions include.

• Satisfying Customer Complaints
• Birthday Cards
• Discount Cards
• Eid Cards